Questions?!We've got the answers!
Questions? We have answers
Visit our FAQ. We try our best to answer any questions thrown at us! If your question is not answered here, send us a email: firstname.lastname@example.org
Q: Do I leave out cleaning products or do you bring your own?
A: We will always bring our own cleaning supplies with us. The only tool we may request to use is your vacuum.
Q: How do I pay for services?
A: You may pay with cash, cheque or credit card, or email money transfer, please note credit card subject to 3% charge
If you are paying by cheque or money order, please a cheque made payable to:
Community Cleaning Ltd. send email money transfer to email@example.com
Cash on your counter may be left as payment each time we clean. We do not require you to pay in advance.
Q: How will you get into my house if I am not home?
A: If you will not be home for your regular clean, we request that you give us a copy of your key to hold onto. Alternatively, you may wish to leave us your garage door code.
Q: What do I have to do before you clean?
A: In order for us to thoroughly clean your home, we request that you tidy or pick up before we come. There is no need to clean anything, just put away children’s toys, and de-clutter counters etc… If you would like us to pick up for you (including putting toys away, laundry away etc…) we would be more than happy to at an additional charge.
Q: What if I am not satisfied with my cleaning service?
A: Although we strive to surpass your expectations, we realized that sometimes you may not be satisfied. If you are ever unhappy with our service, please call our office immediately so we may work towards rectifying the problem. We welcome your feedback and can only get better if you let us know where we can improve.
Q: What if I need to change my cleaning day?
A: If you need to change your cleaning day please call us so we can help find a better time for you. We understand that you may want to occasionally, or temporarily, change your cleaning day. We will do our best to clean at a convenient time for you and your family. Failure to give 48 hours notice prior to your scheduled clean to change date/time or cancel will result in a $40 cancellation fee.
Q: What if I am going to be away and do not require your services?
A: If you will be away & do not require our services, we ask that you give us 48 hours notice. Failure to inform us that you do not want us to clean will result in a cancellation fee of $40.
Q: What if I refer a friend to you?
A: If you refer a friend and we gain a new client, you will receive a discount clean!
Q: Do you have insurance?
A: Yes! We are insured and bonded through Farmers Mutual Insurance Company and have full WSIB coverage.
Q: What is Community Cleaning Ltd.?
A: We are a limited company, independantly owned and oporated by 2 local Canadian women. We are not a franchise. We are dedicated to customer service, and pride ourselves in superior cleaning results.